Clients will buy a block of time to perform IT work. Our technicians will bill against that block of time over the month of service. Once the block of time is exhausted, hours over the monthly block are billed at a predetermined. Use the hours how you see fit to: augment projects, perform bulk upgrades or general monthly IT support visits. Enterprise IT support comes with a (SLA) Service Level Agreement so your company knows issues will be take care of in a timely manner.