Managed Services & Support (MSS)

What is Bluewire’s Managed Services & Support (MSS) Package?

Bluewire’s Managed Services Support solution offers a simple and easy way for small and medium sized businesses to simplify and manage IT costs. MSS is our all-inclusive, flat fee, monthly cost structured service that provides any size and type of business with the core software and support needed to maintain a secure and productive environment.

Our company mission is to focus on customer service and take a proactive approach to client support. Bluewire doesn’t just contact clients only when there’s a problem; our team of experts takes service a step further, by providing personalized, ongoing support and monthly report updates for every managed services client.

Request a Quote

Core Benefits of Managed Services & Support

Bluewire’s MSS solution is our most popular IT support package, offering companies full access to the services and products they need anytime and anywhere. Whether it’s for a startup business, or for a more established company, the Managed Services Support package offers unprecedented value. The MSS solution is also comprehensive, including antivirus software, data repository, consistent support, management, and monitoring all for a single monthly fee.

The core benefits of MSS include:

  • Unlimited amount of monthly supported incidents for covered users and devices-
  • One flat fee for all of your IT incidents
  • Remote and Onsite
  • Service Level Agreement
  • WireSync license plus 10GB storage per covered user-
  • Data is backed-up automatically
  • 256 AES encryption
  • Delete retention and recovery
  • Revision Control
  • Unlimited guest accounts
  • HIPPA PCI Compliant
  • Access data from any device, anywhere, anytime
  • Managed Anti-Virus software-
  • Cloud based enterprise management
  • No onsite servers required
  • No need to manage licensing
  • Remote Monitoring and Patch Management-
  • We keep your machines patched and secure
  • 350+ Microsoft best practices built into our monitoring system
  • Instant information for troubleshooting
  • Monthly Reporting-
  • Executive Level monthly network health reports
  • Reviewed with you monthly
  • Asset and budget planning
  • Simple and predictable monthly billing-
  • No surprise bills
  • Easy IT budgeting
  • Dedicated Account Manager white glove service-
  • Single point of contact
  • Personal 24/7 customer service

Get Started Today!

Companies starting today will receive immediate Managed Services Support. Send an email or call the Bluewire office right away. Once a request is received, an account manager will call to ask for additional information and schedule a visit if required. Most requests can be handled remotely, which saves trip charges and reduces fulfillment time. If you are a current business client of Bluewire, you can call or email us today to upgrade your company’s current IT support, or get started with the MSS package. Don’t wait!

Request a Quote